Cancellation and refund policy

REFUNDS & RETURNS

SAVORA shall make all endeavors to deliver defect free products to the purchasers. SAVORA does not take title to any returned items purchased by the user unless the item is received by SAVORA. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to SAVORA within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered. Gifts purchased online are not eligible for exchange/refund/return.

 

SAVORA holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy.

 

PRODUCT DESCRIPTIONS

Products displayed on SAVORA attempts to be as accurate as possible. However, SAVORA does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by SAVORA is not as described, your sole remedy is to contact SAVORA within 48 hours of receipt and SAVORA reserves the right to provide a solution as per its discretion. SAVORA is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

 

PRODUCT COMPLIANCE

Products displayed/ sold on the SAVORA website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.

 

PRODUCT PRICING DISCLAIMER

The prices displayed on our website may differ from prices that are available in stores. Further the prices displayed in our catalogues are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.

 

INACCURACY DISCLAIMER

From time to time there may be information on our Website or in our catalog that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. SAVORA reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

 

WARRANTIES & LIABILITY

All information, content, materials, products (including software) and other services included on or otherwise made available to you by SAVORA are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. SAVORA makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through SAVORA, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

 

SAVORA does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.

 

We will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that SAVORA shall not be liable for any damages of any kind related to your use of this Website.

 

Though SAVORA shall make all endeavours to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.

 

All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website is not restricted in your territory. SAVORA shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.

 

SAVORA will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

 

In the rare occurrence that a product is delivered with product defects or quality issues, that product will be replaced. There is no other warranty/guarantee on the products, once purchased.

 

INDEMNITY

You agree to indemnify and shall not hold SAVORA (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) for any claim or demand, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.

 

BREACH

In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.

Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.

 

SEVERABILITY

We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

WAIVER

The failure by SAVORA to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by SAVORA of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.

 

FORCE MAJEURE

Failure on the part of SAVORA to perform any of its obligations and the non furnishing of the Service), shall not entitle you to raise any claim against SAVORA or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of SAVORA that directly or indirectly hinders or prevents SAVORA from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.

 

DISPUTE RESOLUTION

This agreement shall be construed and the legal relations between YOU and SAVORA hereto shall be determined and governed according to the laws of India. If any dispute arises between You and SAVORA regarding Your use of the Website or Your dealing with SAVORA in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of New Delhi.

Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.

 

GRIEVANCE

Any grievances you have by way of use of the website cab be addressed to the ‘Customer Care’ by way of email to customercare@Savora.in

 

The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

 

GOVERNING LAW

These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

Shipping & Payment

We ship through registered and trusted courier partners for orders within India as well as overseas. For shipping timelines, please refer to the product descriptions page for each product.

 

*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.

*For sale related policies, please refer to our Sale T&C's

**On all domestic or international SOUK orders, shipping rates will be directly communicated to the customer by the Savora team. The above shipping rates do not apply to SOUK products.

 

DOMESTIC SHIPPING

• We offer free shipping for all domestic orders,
• The deliveries are dispatched to the shipping address recorded at checkout.
• All orders are processed from our warehouse in Ballabhgarh, Haryana, India
• Free shipping does not apply to furniture and chandeliers

 

TRACKING AND DELIVERY

• Post shipping, the details of tracking number and information of the shipping agency will be shared via email.
• Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
• Please ensure the complete shipping address including zip code and a mobile number to ensure hassle free delivery.
• In case of failure to deliver due to incorrect details, no refunds will be entertained. Please refer to our Return & Exchange Policy for more details.

 

MODES OF PAYMENT

• For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options.
• American Express credit cards may not be accepted for some transactions, due to some technical issue with our payment partners. However, American Express card transactions can be routed through PayPal accounts.
• Please Note: As per RBI regulations in India, all credit and debit cards issued in Indian Territory cannot be used for transactions in international currency by default unless overridden by the card holder explicitly with the bank.

 

Returns & Exchanges

 Savora adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

 

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

• Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
• Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
• Customised products or special bulk orders are not eligible for returns or exchange.
• Gifts purchased online are not eligible for exchange/refund/return.

 

EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:

• Call at, Monday - Saturday 9.30 AM to 5.30 PM IST
• Email at  
• For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
• In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.

 

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps

In case of quality issue/defect:

• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
• We will organize a reverse pick up, at no additional charges, from the address stated in your invoice
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
• Our credit notes can be used on our website and in stores.

  

 Saura Creations

No.71/72, 5th Block, Industrial layout, Jyoti Nivas College road, Koramangala, Bengaluru, Karnataka - 560095

 

1. Upon receipt of the product at our warehouse, it will be subject to a quality inspection. If it passes the inspection and once we have received payment for shipping charges of the new piece, a fresh piece will be dispatched to reach you within standard shipping timelines.
2. In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the amount after deduction of the initial shipping charges.
3. Our credit notes can be used on our website and in stores.

 

REFUND POLICY

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.

 

GENERAL TERMS & CONDITIONS

• Orders once confirmed, cannot be cancelled/amended.
• Products purchased during sale period / discounts are not eligible for return or exchange.
• Products purchased prior to sale cannot be exchanged during sale period.
• Products bought online cannot be exchanged or returned in stores and vice versa.
• No refunds are entertained if the customer has provided wrong or incomplete shipping address.
• No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
• No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
• Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
• In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until   our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
• For sale related policies, please refer to our Sale T&C's

Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.